FAQ

1. Are advanced reservations necessary?

Yes, for two reasons: 1) we are not a line-run company, we only go to specific planned destinations where we often have to make reservations, and 2) many of our trips do sell out early.

Back To Top

2. How do I make a reservation?

There are three choices: 1)e-mail a request to us via our web site, 2)call and speak to a tour representative who will be happy to make your reservation, or 3)come to our office in person. Office hours: 8:00 am - 5:00 pm Monday - Friday. Closed Saturdays, Sundays and Holidays..

Back To Top

3. What is your cancellation policy?

For One-day tours with a ticket, a full refund is given for notice received 31 or more days prior to the tour. For notice received within 30 days of the tour, there is no refund credit or transfer. For One-day tours without a ticket, a full refund is given for notice received 31 or more days prior to the tour. For notice received within 30 days of the tour, a Credit Letter is issued in the amount of the tour minus any prepaid amounts made by Hagey. For Multi-day tours, a full refund is given for notice received 31 or more days prior to the tour. If notice is received within 30 days of the tour, a 10% fee plus any prepaid amounts will be assessed.

Back To Top

4. Do you assign seats on the coach?

No, we do not. Hagey Tours has been operating tours for over 50 years and we have always allowed our customers to choose their seats.

Back To Top

5. Is there a restroom on the motorcoach?

Yes.

Back To Top

6. How do I get on your mailing list?

There is basically two ways: 1) e-mail us using the "Request Brochure" form on the Home page, or 2) call us and give the Tour Representative your name, address, and home/cell phone number.

Back To Top

7. Where do your tours depart from?

All Tours, both One Day Getaways and Multi-days, depart from Souderton/Franconia Township and Montgomeryville.
For the Multi-day Tours, customers can not leave their cars in Montgomeryville over night; however, you may be dropped off and picked up by friends or family. We highly recommend meeting our tour in Souderton/Franconia Township at our main terminal on Schoolhouse Road as we have a secure fenced-in parking lot with plenty of room to park, restrooms and coffee.

Back To Top

8. Why would I want to go on a Hagey bus tour?

Convenience and cost. Two very important factors when considering a vacation. First, choosing our tours is convenient because you can sit back and relax while our driver deals with the traffic. Second, our tours save you money because we get cheaper rates based on the size of our groups.

Back To Top

9. Is smoking or drinking alcohol allowed on the Coach?

No.

Back To Top

10. Can I use my cell phone on the motorcoach?

Out of respect to fellow passengers, kindly turn your cell phone off or keep it on vibrate while traveling on the motorcoach. Frequent use and loud conversations are distracting to fellow passengers, thank you.

Back To Top

11. Can I bring things on the motorcoach, like a jacket?

Yes, there is overhead luggage space and the bus is locked whenever it is unattended by the driver. However, we are not responsible for lost or stolen items so we recommend that you do not leave anything valuable on the bus.

Back To Top

12. Can I bring food on the coach?

Yes, but only non-alcoholic beverages allowed.

Back To Top

13. I would like to take a tour but, I get motion sickness. What can I do?

Tell the Tour Representative that you suffer from motion sickness, and a seat close to the front can be reserved for you.

Back To Top

14. Do you ever cancel tours?

Yes, occasionally we do because we do not have enough people interested in the tour. If we do cancel, we always give a full refund of your monies.

Back To Top

15. What if there is bad weather, do the tours still go?

Quite simply our tours go unless the roads are closed. If there is bad weather we suggest that you leave your home a little earlier to get to the departure point on time.

Back To Top

16. Do you have daily tours to places like Atlantic City or New York or Washington DC?

No. We go to destinations like that about once or twice a month. Specific dates are listed in our brochures and on the website.

Back To Top

17. Concerning your Atlantic City tours, what kind of packages are offered?

A package is a token given by the Casino as an incentive to gamble in their facility. Typically, the packages are about $15-20.00 in value and are offered in a variety of tokens: slot voucher or food voucher. We don't know what the package is until a month before the trip so, we shop around getting the best package being offered at the time. Please know the Casino can choose to revoke a package at any time,

Back To Top

18. On your Atlantic City tours, are children allowed?

No. Passengers under 21 years old are not allowed by the casinos.

Back To Top

19. Is a meal included on your Broadway tours?

No. But you are given enough time to enjoy a meal and some shopping in the Times Square area. A restaurant guide and map are available from the bus driver and office.

Back To Top

20. When I travel on a tour with a ticket (e.g., Broadway, Radio City,...), may I request seating?

Yes, you may make certain requests. For instance, you may request an aisle seat or you may request to be seated closer to the front. We do our best to honor your request; HOWEVER, WE CANNOT GUARANTEE IT. When assigning seats we have one basic tenet: keep the parties together.

Back To Top

21. On your Multi-day tours, how often are rest stops made?

Approximately every 2 - 2 1/2 hours.

Back To Top

22. On your Multi-day tours, do you take single travelers? If so, do you pair up single travelers?

Yes, we take singles. No, we do not pair up single travelers.

Back To Top

23. Do you have trips to Broadway shows in Philadelphia?

Occasionally, we do. Shows in Philadelphia are rarely any cheaper than New York. Besides, what is better than Broadway?

Back To Top

24. Do you have Wi-Fi on your coaches?

Yes, we do. But, please know that we are dependent on the availability of cellular towers of our carrier. So, if we lose Wi-Fi on the coach, you should remember that we are always moving.

Back To Top

Keyword Search

Availability Search